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Intellifold is committed to delivering a high-performing system to its clients. For this we've engaged with leading hosting parties such as Microsoft Azure. Our processes for maintaining availability, responding to incidents, and for developing and implementing changes ensure our client's receive the best experience.
Our Process Mining & AI’s infrastructure includes the cloud hosted networking, compute and database components of Microsoft Azure.
Process Mining & AI platform (Intellifold)
✅ No issues reported
Production database (Azure PostgreSQL)
✅ No issues reported
Production server (Azure VM)
✅ No issues reported
Our Availabiliy Commitments include:
- System Availability: High uptime availability of production systems in line with SLAs.
- Performance Monitoring: We've implemented system performance and availability monitoring mechanisms such CPU and memory monitoring functions.
- Timely Response: We respond to customer requests in a timely manner.
- Business Continuity and Disaster Recovery: We maintain detailed business continuity and disaster recovery plans, including RPOs and RTOs.
- Operational Procedures: Our procedures support the achievement of SLA commitments to our customers.
